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Terms and conditions

Last updated: 2026-07-21

These Terms and Conditions govern access to and use of the institutional website enbiente.com (hereinafter "site"), under Portuguese Decree-Law 7/2004 of 7 January (electronic commerce) and other applicable legislation.

1. Provider identification

The site is operated by:

  • Entity: Enbiente - Energia e Ambiente, Lda.
  • Registered office: Rua Santa Isabel, Lote 2, Cave, Repeses, 3500-726 Viseu, Portugal
  • NIPC and commercial registration: PT516571516
  • Share capital: EUR 50,000.00
  • Email: [email protected]
  • Phone: +351 232 099 900 (call to the national landline network)

2. Purpose and nature of the site

enbiente.com is Enbiente's institutional website. It presents the company and the integrated scope of its offer across energy, water, waste and carbon - notably photovoltaic systems, energy storage, electric-vehicle charging, climatization, energy management and monitoring, automation, technical maintenance, energy certification and environmental consultancy - across residential, commercial, industrial, institutional and municipal contexts.

The site also hosts editorial content (blog, podcast, Studio, and the Workfolio of completed projects) and links out to the specialised sites for each vertical and to Enbiente's online shop, which are separate properties with their own terms.

The site is informational and is not a transactional platform: it does not allow purchase, payment or service execution through its pages. Any commercial relationship is formalised subsequently, in writing, between Enbiente and the customer, via a separate proposal. Purchases, where they occur, take place on the online shop, on its own domain and subject to the terms published there.

The site does, however, allow you to book an online meeting with the team through the scheduler on the Contact page. Booking a meeting is intended solely for an exploratory conversation and does not, in itself, create any contractual obligation, proposal, or commitment to provide services.

Likewise, submission of any form on the site does not, in itself, create any contractual obligation; it represents the start of a conversation that may or may not evolve into a formal proposal.

3. Acceptance and capacity

Accessing and using the site implies full awareness and acceptance of these Terms. If you do not agree with any of the clauses, you should leave the site.

By submitting any form on the site - contact, newsletter subscription, job application, or meeting booking - you declare that you are at least 18 years of age and, where acting on behalf of an organisation, that you have legal capacity to bind the entity you represent.

4. Content and intellectual property

All site elements - notably text, images, project photography, logos, icons, video, source code, layout, visual identity, and other materials - are owned by Enbiente or used by Enbiente under the applicable licences, and are protected by Portuguese and European legislation on copyright, trademarks and other intellectual-property rights.

The following uses are permitted without prior authorisation:

  • Browsing and reading by end users.
  • Quoting short excerpts, with clear attribution and a link to the original page.
  • Sharing public URLs of the site by email or social media.

Any other use - including reproduction, modification, adaptation, distribution, public communication, commercial exploitation, or decompilation of the source code - requires the prior written authorisation of Enbiente.

Third-party logos and trademarks that may be referenced on the site belong to their respective holders and are used for identification purposes only.

5. Use of the forms

The site provides forms for contact, newsletter subscription, job applications, and online meeting booking. By submitting any of them, you undertake to:

  • Provide true, accurate and up-to-date information.
  • Not use the forms to send unlawful, offensive, fraudulent, spam, or any other communications contrary to good faith.
  • Not interfere with the normal operation of the site, in particular through automated submissions or attempts to overload the service.
  • Submit, on the Careers page, only files in the accepted formats (PDF, DOC or DOCX, up to 5 MB) whose content concerns you or that you are authorised to share.
  • Name guests on a meeting booking only where you are entitled to share their contact details, having informed those people that you have done so.

Enbiente reserves the right not to follow up on submissions it considers abusive, and to adopt the technical and legal measures it deems appropriate to protect the site. Meeting bookings are subject to availability and may be rescheduled or cancelled by either party.

The processing of personal data submitted through any form is governed by the Privacy Policy, which forms an integral part of these Terms.

6. Availability and accuracy of content

Enbiente makes reasonable efforts to keep the site available and its content up to date, but cannot guarantee:

  • Continuous and uninterrupted availability; the site may be temporarily unavailable for maintenance, technical intervention, network failures, or force-majeure events.
  • The absence of typographical, technical or content errors, which will be corrected as soon as detected.
  • The continued currency of informational content (articles, episodes, Workfolio cases). Publication and update dates are shown on each page.

Projects published in the Workfolio describe installations actually carried out by Enbiente. The technical figures shown (installed capacity, output, savings, emissions avoided) relate to the specific conditions of each project and are published for information only: they are not a performance guarantee nor a prediction of results for any other installation, which always depend on a dedicated technical assessment.

Editorial content on the blog, podcast and Studio is informational in nature and does not constitute technical, legal, tax or financial advice applicable to your specific circumstances.

7. Limitation of liability

To the maximum extent permitted by applicable law, Enbiente is not responsible for:

  • Decisions taken by visitors based on site information without directly consulting the team.
  • Indirect damages, loss of profits, loss of data, or loss of business opportunities arising from use or inability to use the site.
  • The content, policies or availability of third-party sites linked from this site.
  • Unavailability, errors or failures resulting from causes outside its reasonable control, including, without limitation, force-majeure events, telecommunications-provider failures, cyber attacks, or actions of third parties.

The limitation in this article does not apply where mandatory law does not permit it, in particular in cases of wilful misconduct or gross negligence.

8. External links

The site contains links to external properties, notably:

  • Enbiente's online shop and the specialised sites for each vertical which, although belonging to Enbiente, operate on separate domains with their own terms and policies, which you should consult. This site's session and conditions do not extend to those properties.
  • Social-media profiles, the video and audio platforms hosting the podcast and Studio content, and other third-party resources referenced in editorial content.

These links are provided for informational convenience. Enbiente does not control or endorse the content of third-party sites and disclaims any responsibility for their accuracy, lawfulness or availability.

9. Force majeure

Enbiente is not responsible for the non-performance or defective performance of any obligation related to the site that results from circumstances beyond its reasonable control, including natural disasters, generalised electricity or telecommunications failures, acts of public authority, labour disputes, or pandemics.

10. Changes to the site and to the Terms

Enbiente reserves the right, at any time and without prior notice, to:

  • Modify, suspend or discontinue the site, in whole or in part.
  • Update these Terms.

Continued use of the site after publication of an updated version of these Terms constitutes acceptance of the new version. The last-updated date shown at the top is the authoritative reference for the version in force.

11. Severability

Should any clause of these Terms be found invalid, unlawful or unenforceable by a competent authority, the validity and enforceability of the remaining clauses is not affected and they remain in full force.

12. Complaints and dispute resolution

Before any escalation, we suggest contacting Enbiente directly to attempt amicable resolution of any matter.

Without prejudice to the above, the electronic Livro de Reclamações is available at livroreclamacoes.pt, and the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

13. Governing law and jurisdiction

These Terms are governed by Portuguese law.

For the resolution of any dispute arising from use of the site, the Judicial Court of the Viseu Region (Tribunal Judicial da Comarca de Viseu) is conventionally competent, with express waiver of any other, without prejudice to mandatory legal provisions to the contrary.

14. Contact

For any matter relating to these Terms:

  • Email: [email protected]
  • Phone: +351 232 099 900 (call to the national landline network)
  • Address: Rua Santa Isabel, Lote 2, Cave, Repeses, 3500-726 Viseu, Portugal