Privacy Policy

Enbiente – Energia e Ambiente, Lda respects the privacy and personal data protection of users of the website www.enbiente.com. This Policy clearly describes how we collect, use, store, and protect personal data, in compliance with the General Data Protection Regulation (GDPR), Law 58/2019, Law 41/2004, and other applicable legislation.

Enbiente – Energia e Ambiente, Lda

Rua Santa Isabel, Lote 2, Cave, Repeses, 3500-726 Viseu

CIN: 516 528 287

Phone: 232 099 900

Email: [email protected]

We may collect and process the following categories of data, depending on the user’s interaction with the website:

• name, email, phone number, and address
• TIN and billing information
• data submitted through contact, quote, or support forms
• data provided during application and recruitment processes
• newsletter subscription data
• statistical and technical browsing data
• cookies and online identifiers

The personal data collected is processed for specific and legitimate purposes, including:

3.1. Management of Requests and Website Forms

Includes the analysis and response to requests submitted through:

• contact form
• quotation request form
• technical support form
• installation or visit form
• application for job opportunities

The data is used exclusively to respond to the request and carry out necessary follow-ups.

3.2. Newsletter Subscription and Marketing Communications

Includes the sending of:

• newsletters
• campaigns
• product and service updates
• relevant information about energy, environment, and technology

Processing is carried out only when the user gives their prior and explicit consent, which can be withdrawn at any time.

3.3. Order Management and Online Store

Includes invoicing, payments, deliveries, and customer support.

3.4. Compliance with Legal Obligations

Includes fiscal and accounting obligations.

3.5. Statistical Analysis, Security, and Continuous Improvement of the Website

Includes performance monitoring, analytical cookies, and protection against unauthorized access.

The processing of personal data is based on the following grounds:

• execution of a contract or pre-contractual steps
• compliance with legal obligations
• legitimate interest of Enbiente
• consent of the data subject (e.g., for newsletters, non-essential cookies, forms where applicable)

The data will be retained for the time strictly necessary to fulfill the following purposes:

• contact or quote forms: up to 2 years
• newsletter: until consent is withdrawn
• order and billing data: 10 years
• job applications: up to 1 year
• cookies: as per the Cookie Policy 

The data may be shared with partners essential to the operation of Enbiente, including:

• hosting services
• payment platforms
• shipping companies
• email marketing providers
• technical support services

The third parties act as subcontractors and comply with the GDPR.

If there are transfers outside the European Union, legally recognized mechanisms will be used to ensure adequate protection.

Enbiente implements appropriate technical and organizational measures to protect the data against loss, unauthorized access, or unlawful processing.

The data subject may exercise the following rights:

• access
• rectification
• erasure
• objection
• restriction
• portability
• withdrawal of consent
• complaint to the CNPD

To exercise rights: [email protected]

All forms on the website include a confirmation field to acknowledge the reading of this Privacy Policy.

By selecting the corresponding checkbox, the user declares that:

• the Privacy Policy has been read and understood
• authorize the processing of their data for the specific purpose of the form
• consent to being contacted in response to the submitted request

For the newsletter, subscription requires explicit consent through a dedicated checkbox.

The user can unsubscribe at any time via the link provided in all newsletters.

In order for our website to function correctly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to document it properly, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website cookiefirst.com, referred to as CookieFirst.

When you access our website, a connection is established with the CookieFirst server to allow us to obtain valid consent from you for the use of certain cookies. CookieFirst then stores a cookie in your browser to activate only those cookies for which you have given consent and to properly document this. The processed data is stored until the predefined retention period expires or until the user requests the deletion of the data. Certain legally required retention periods may apply, notwithstanding the above.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, ensuring that the data of visitors to our website is only processed in accordance with our instructions and in compliance with the GDPR.

Our website and CookieFirst automatically collect and store information in what are known as server log files, which your browser transmits to us automatically. The following data is collected:

• your consent status or withdrawal of consent
• your anonymized IP address
• information about your browser
• information about your device
• the date and time you visited our website
• the URL of the webpage where you saved or updated your consent preferences
• the approximate location of the user who saved their consent preference
• a universally unique identifier (UUID) of the website visitor who clicked the cookie banner

Enbiente may update this Policy at any time. The latest version will always be available at www.enbiente.com.